Return Policy

Return & Refund Policy

Thank you for shopping at Oliver Cabell. We are dedicated to providing footwear and accessories of exceptional design and craftsmanship. If for any reason you are not completely satisfied with your purchase, our return process is outlined below.

1. Return Eligibility

To qualify for a return or exchange, items must meet the following criteria:

• Items must be returned within the standard return window [Merchant Notice: Please verify standard window, typically 30 days from delivery].
• Items must be in new, unworn, and unwashed condition, free from scuffs, creases, markings, or wear.
• Items must include all original packaging, tags, dust bags, and accessories in intact condition.
• Footwear must be tried on indoors on clean, carpeted surfaces to prevent sole marking.

2. How to Initiate a Return

To start a return or exchange request, please contact our customer support team at leif.adams@mail.com with your order number, the item(s) you wish to return, and the reason for return. Our team will provide step-by-step instructions and return shipment details.

3. Inspection & Refund Processing

Once your returned item is delivered to our fulfillment facility, our quality control team will inspect the merchandise. Upon approval:

• Refunds will be processed back to the original method of payment.
• Please allow 5 to 10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.
• Initial shipping fees (if applicable) are non-refundable.

4. Return Shipping & Costs

[Merchant Notice: Please confirm whether customer is responsible for return postage or if prepaid labels are provided.] Customers are generally responsible for return shipping costs unless the return is due to a verifiable fulfillment error or item defect.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, or incorrect, please notify us within 48 to 72 hours of delivery at leif.adams@mail.com with clear photographs of the defect and packaging. We will prioritize a complimentary replacement or full refund.

6. Final Sale & Exclusions

Certain promotional items, customized products, or items specifically marked as "Final Sale" at the time of purchase cannot be returned or exchanged.