Service Policy

Customer Service Policy

Oliver Cabell is committed to providing thoughtful, transparent, and responsive customer service. We believe high-grade craftsmanship should be paired with an exceptional customer experience at every step of your journey.

1. Customer Support Channels

Our dedicated customer support team is available to assist you with any questions or requests. You may reach us directly via:

• Email: leif.adams@mail.com
• Online Contact Form: Available on our Contact Us page.

[Merchant Notice: Confirm operating hours and standard response time, e.g., Monday–Friday, 9:00 AM – 6:00 PM EST. Standard response within 24 to 48 business hours.]

2. Pre-Purchase Guidance & Sizing Support

We are happy to answer any questions regarding product specifications, materials, construction techniques, leather maintenance, and fit recommendations. If you are unsure between sizes, please consult our size charts or reach out to our team prior to ordering.

3. Order Inquiries & Modifications

We make every effort to accommodate order modification or cancellation requests submitted promptly after checkout. Because our fulfillment system processes orders rapidly, modifications cannot be guaranteed once an order enters the packing phase. In such cases, the standard Return Policy will apply.

4. After-Sales Care & Product Support

We stand behind the quality of our craftsmanship. For guidance on product maintenance, leather conditioners, resoling options, or care recommendations, our customer care specialists are available to provide professional advice.

5. Customer Feedback & Dispute Resolution

We view every customer interaction as an opportunity to improve. If you have concerns or feedback regarding your experience, please reach out to us at leif.adams@mail.com. We are committed to working closely with you to find a fair, prompt, and satisfactory resolution.